Effective Date: 2024.12.09

Ealop Real Estate  is committed to respecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you engage with our services or visit our website, ealop.com.

By using our services, you consent to the collection, use, and processing of your data as described in this policy.

1. Information We Collect

a. Personal Information

We may collect the following information directly from you:

  • Contact Details: Name, email, phone number.
  • Property Details: Information related to properties you wish to buy, sell, or inquire about.

b. Non-Personal Information

Automatically collected data includes:

  • Website analytics (IP address, browser type, device information).
  • Usage patterns through cookies and similar technologies.

c. AI Model Data

We collect anonymized or pseudonymized data, including property details and customer interactions, for the purpose of training, improving, and refining AI models used in real estate applications.

2. How We Use Your Information

We use the collected information to:

  • Facilitate communication, property transactions, and personalized services.
  • Train and enhance AI models to improve property recommendations, pricing analysis, and customer service.
  • Conduct business analytics and optimize website performance.
  • Comply with legal requirements and protect our business operations.

3. AI Model Training and Data Usage

a. Purpose of Data Use for AI

  • Customer data, such as property details and contact information, is used to develop AI models that provide predictive analytics, automated property matching, and enhanced customer interactions.

b. Data Anonymization

  • Personal identifiers (e.g., name, email, and phone number) are anonymized or pseudonymized during AI training to ensure privacy and data security.

c. Opt-Out Option

You may request that your personal data not be used for AI model training by contacting us at Info@ealop.com.

4. Sharing Your Information

We do not sell, rent, or lease your personal information. However, we may share your data with:

  • Service Providers: Third-party vendors assisting in website hosting, payment processing, and AI development.
  • Legal Authorities: If required by law to comply with legal obligations.
  • Business Transfers: If our company is involved in a merger, acquisition, or sale, your data may be transferred.

5. Data Security

We implement industry-standard security measures to protect your personal information and AI training datasets, including:

  • Data encryption and secure storage.
  • Access restrictions to authorized personnel only.
  • Regular security audits and compliance checks.

However, no security system is impenetrable, and we cannot guarantee absolute protection.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Request data portability.
  • Opt-out of AI model training.
  • File a complaint if you believe your privacy rights have been violated.

To exercise your rights, contact us at Info@ealop.com or 070 621 1888.

7. Cookies and Tracking Technologies

We use cookies to enhance your experience by:

  • Remembering your preferences.
  • Analyzing website performance.

You can disable cookies via your browser settings; however, this may impact website functionality.

8. Data Retention

We retain personal data for as long as necessary to:

  • Fulfill the purposes described in this policy.
  • Comply with legal requirements.
  • Train and update AI models.

When data is no longer required, we securely delete or anonymize it.

9. International Data Transfers

If you access our services outside Sri Lanka, your data may be transferred to Sri Lanka or other jurisdictions where data protection laws may differ. We ensure that such transfers comply with applicable data protection regulations.

10. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices, technology, or legal obligations. Updates will be posted on ealop.com, and we encourage you to review the policy regularly.

11. Contact Us

For inquiries, requests, or concerns regarding this Privacy Policy, contact us:

  • Email: Info@ealop.com
  • Phone: 070 621 1888
  • Website: ealop.com